If you require IT support, please e-mail the IT Support team at help@realgroup.co.uk. It’s helpful if you know the name of the course, and any task and activity numbers, if relevant.
You may find that troubleshooting the issue yourself resolves the problem. For any issue you may experience, please try the following steps:
- Refresh the page by pressing the F5 key or Ctrl + R.
- Open Campus Online in a different web browser.
If a different web browser works, check that your web browser is up to date or try clearing the cache. To learn how to clear the cache, click here if you are Google Chrome user and click here if you are a Mozilla Firefox user.
- Open Campus Online on a different device.
If Campus Online functions correctly on a different device, there may be an issue with the operating system. Check that the operating system is up to date.
- Open Campus Online from a different network.
If you are at home, try accessing Campus Online from your work network (if permitted). Alternatively, if you are at work, try accessing Campus Online from your home network. It may that there is a firewall rule blocking access to some parts of Campus Online. If you find that Campus Online loads correctly from one network but not the other, speak to the network administrator in charge.